Reolink App Not Loading? Here’s How to Fix It
When you need to check on your property, the last thing you want is for the Reolink app to be stuck on a loading screen or to crash entirely. The app is your gateway to your security cameras, so when it's not working, you're left in the dark. Fortunately, most issues that prevent the Reolink app from loading are easy to fix.
This guide will walk you through the most common causes and solutions for an unresponsive Reolink app, helping you regain access to your cameras quickly and easily.
## Common Symptoms of App Loading Issues
You might experience the problem in a few different ways, but they all point to an underlying issue with the app or its connection.
- Stuck on the splash screen: The app opens but never gets past the initial Reolink logo.
- "Loading..." message: The app shows a "Loading..." or "Connecting..." message that never disappears, and your device list doesn't appear.
- App crashes on startup: The app opens for a second and then immediately closes without any error message.
- Black or white screen: The app opens to a completely blank screen.
- "Login failed" or "Connection failed" error: You receive a specific error message that prevents you from accessing your cameras.
## Why Your Reolink App Isn't Working
The cause is usually related to your phone's connectivity, the app's data, or the software itself.
- Poor Internet Connection: The most common reason. If your smartphone has a weak or unstable Wi-Fi or mobile data connection, the app cannot communicate with the Reolink servers or your cameras directly.
- Corrupted App Cache: Over time, the temporary data (cache) stored by the app can become corrupted, leading to loading and performance problems.
- Outdated App Version: An old version of the Reolink app may have bugs or be incompatible with recent updates to your phone's operating system.
- Device-Specific Issues: Sometimes, the problem is with your smartphone itself, such as low memory or a software glitch.
- Reolink Server Problems: Although less common, there might be a temporary outage or maintenance on Reolink's end that affects app connectivity.
## How to Get Your Reolink App Working Again
Follow these simple steps in order. Most users find their issue is resolved by one of the first three solutions.
### 1. Check Your Internet Connection
This is the quickest and most effective first step.
- Switch Connection Type: If you are on Wi-Fi, turn it off and try loading the app using your mobile data. If you are on mobile data, connect to a stable Wi-Fi network. If the app loads on one but not the other, you've identified the problem network.
- Toggle Aeroplane Mode: Turn your phone's aeroplane mode on for 10 seconds, then turn it off again. This forces your phone to re-establish its network connections.
- Reboot Your Router: If the issue seems to be your home Wi-Fi, unplug your internet router from power for 30 seconds and then plug it back in.
### 2. Restart the App and Your Phone
This can clear temporary glitches in the app or your phone's operating system.
- Force Close the App: On both Android and iOS, you can swipe up from the bottom of the screen (or use the multitasking button) to see all open apps. Find the Reolink app and swipe it away to close it completely. Then, try reopening it.
- Reboot Your Phone: A full restart of your smartphone clears its memory and can solve a wide range of issues. Turn your phone off, wait a minute, and then turn it back on.
### 3. Clear the App Cache (Android) or Reinstall (iOS)
This step removes corrupted temporary files without deleting your camera settings.
- For Android Users:
- Go to your phone's Settings.
- Tap on Apps or Applications.
- Find and select the Reolink app.
- Tap on Storage.
- Tap the Clear Cache button. (Do NOT tap 'Clear Data' yet, as this will require you to log in again).
- For iOS Users:
- The simplest way to clear the cache on an iPhone or iPad is to delete and reinstall the app.
- Press and hold the Reolink app icon until it jiggles.
- Tap the 'X' or '-' to delete the app.
- Go to the App Store and download the Reolink app again. You will need to log back into your account.
### 4. Update the App
Ensure you are running the latest, most stable version.
- Open the Google Play Store (on Android) or the App Store (on iOS).
- Search for "Reolink."
- If you see an "Update" button, tap it to install the latest version.
By following these troubleshooting steps, you can resolve the vast majority of loading issues with the Reolink app and get back to monitoring your cameras.