How to Fix a Reolink App That Is Not Working
When the Reolink app on your smartphone fails to work, it effectively cuts you off from your security camera system. Whether the app will not open, fails to connect to your cameras, or will not load the live video feed, these problems can be a major source of frustration. You rely on the app to monitor your property, so getting it back in working order is a top priority.
This comprehensive guide will walk you through the most common reasons why the Reolink app might not be working and provide clear, step-by-step solutions to resolve these issues on both iOS and Android devices.
Common Reasons for Reolink App Failures
The problem can originate from your phone, the network, or the cameras themselves. Let's look at the most likely culprits:
- Poor Internet Connection: The app requires a stable internet connection on your smartphone to function.
- Incorrect Login Details: A simple typo in your username or password will prevent access.
- Outdated App or OS: An old version of the Reolink app or your phone's operating system can cause compatibility issues.
- Firewall or Network Restrictions: Some network firewalls (especially on corporate or public Wi-Fi) may block the connection needed by the app.
- Camera or NVR Issues: The cameras themselves may be offline or disconnected from the network.
- Corrupted App Cache: Temporary data stored by the app can become corrupted and cause functional problems.
Step-by-Step Guide to Fixing the Reolink App
Follow these troubleshooting steps in order. After each one, try launching the Reolink app to see if the issue is resolved.
1. Check Your Phone's Internet Connection
This is the most fundamental requirement.
- Test Your Connection: Try opening a web browser on your phone and navigating to a website. If it does not load, you have found the problem.
- Switch Networks: If you are on Wi-Fi, try switching to your mobile data. If you are on mobile data, try connecting to a reliable Wi-Fi network. If the app works on one but not the other, you have isolated the issue to a specific network. If Wi-Fi is the problem, try restarting your home router.
2. Restart the App and Your Phone
This can clear many temporary software glitches.
- Force Close the App: On iOS, swipe up from the bottom of the screen and swipe the Reolink app card away. On Android, go to Settings > Apps > Reolink > Force stop.
- Restart Your Phone: Turn your smartphone completely off and then back on again. This clears the device's memory and can resolve many app-related problems.
3. Verify Camera and NVR Status
Ensure the devices you are trying to view are actually online.
- Check Power: Make sure your Reolink cameras or NVR are powered on.
- Check Network Connection: Look for the network status lights on your NVR or camera. Ensure the Ethernet cable is securely plugged in if it is a wired camera.
- Reboot Your Cameras: Unplug your cameras from their power source for 30 seconds and then plug them back in.
4. Clear the App's Cache (Android) or Reinstall (iOS)
Corrupted temporary files can prevent the app from working correctly.
- For Android: Navigate to Settings > Apps > See all apps > Reolink > Storage & cache. Tap on 'Clear cache'. This will not delete your settings or login information.
- For iOS: The only way to clear the cache on an iPhone is to delete and reinstall the app. Press and hold the app icon, tap 'Remove App', and then 'Delete App'. Then, download it again from the App Store.
5. Update the Reolink App
Developers constantly release updates with important bug fixes and performance improvements.
- Go to the App Store (iOS) or Google Play Store (Android).
- Search for 'Reolink' and check if an 'Update' button is available. If so, install the latest version.
6. Check Your Login Credentials
If you are having trouble logging in, carefully re-enter your details.
- Ensure you are using the correct UID/username and password.
- Passwords are case-sensitive. Use the 'show password' icon to double-check for typos.
- If you have forgotten your password, use the 'Forgot Password' link on the login screen to reset it.
If You Still Can't Connect
If you have tried all the steps above and the Reolink app is still not working, the issue may be more complex. Try connecting from a different device (e.g., a tablet or another phone) to see if the problem is isolated to your primary device. If the issue persists across all devices, it may be time to contact Reolink's official technical support for further assistance.