Can't Add a New Camera to Your Reolink System? Here's Why
Expanding your Reolink security system should be a simple process, but running into a "Failed to Add Camera" error can be a real roadblock. Whether you're setting up your first camera or adding another to an existing NVR, this problem is usually caused by a handful of common issues related to network configuration, QR code scanning, or device initialisation. This guide will help you troubleshoot and successfully add your new camera.
## Understanding the Reolink Setup Process
The typical setup process involves using the Reolink app to scan a QR code on the camera, then presenting a QR code from your phone to the camera. This second QR code contains your Wi-Fi credentials, allowing the camera to connect to your network. Failures can happen at any stage of this process.
## Step-by-Step Troubleshooting Guide
Let's work through the most common failure points from start to finish.
### Step 1: Check Your Wi-Fi Network
Network issues are the number one cause of setup failure.
- Use the 2.4GHz Band: This is critical. Most Reolink cameras must be set up on a 2.4GHz Wi-Fi network. They cannot connect to a 5GHz network during the initialisation phase. Check your phone to ensure it is connected to the 2.4GHz band before you begin.
- Verify Your Wi-Fi Password: It sounds simple, but typos are extremely common. Passwords are case-sensitive. Carefully type your password and double-check it.
- Signal Strength: During setup, ensure the camera, your phone, and your router are all within a few metres of each other to guarantee a strong signal. You can move the camera to its final destination after the setup is complete.
### Step 2: Troubleshoot QR Code Scanning
The camera needs to successfully scan the QR code on your phone's screen to get the network details.
- Increase Screen Brightness: Turn your phone's screen brightness up to the maximum level.
- Hold it Steady: Hold your phone steady about 20cm (8 inches) away from the camera's lens. You should hear a beep or a voice prompt from the camera to confirm a successful scan.
- Avoid Glare: Make sure there are no strong lights reflecting off your phone's screen, which could prevent the camera from reading the code clearly.
- Clean the Lens: Wipe the camera's lens with a soft cloth to remove any smudges or dust.
### Step 3: Initialise and Reset the Camera
Sometimes the camera itself needs to be reset to a factory default state to accept a new configuration.
- Listen for the Prompt: When you first power on the camera, it should give a voice prompt that it's ready for setup. If it doesn't, a reset is necessary.
- Perform a Factory Reset: Locate the physical reset button on the camera. It might be a small, recessed button that requires a paperclip or the included reset needle. Press and hold this button for about 10 seconds until you hear a confirmation sound. The camera will then restart in its factory default state, ready to be added.
### Step 4: Check System Limits (for NVR/Base Station Users)
If you are adding a camera to a Reolink NVR or a wire-free base station, be aware that these devices have a maximum channel limit.
- Check the specifications of your NVR or base station model to see the maximum number of cameras it supports.
- If you have already reached the limit, you will be unable to add a new camera until you remove one of the existing cameras from the system.
By methodically checking your network, the QR code process, and the camera's state, you can overcome nearly any issue preventing you from adding a new device to your Reolink system.