Reolink Chime Not Working? Try These Fixes First
If your Reolink chime fails to ring when the doorbell is pressed, you're not alone. This guide covers brand-specific solutions for UK users, including model-specific reset steps, transformer voltage checks, and firmware updates. Follow these steps to resolve the issue quickly.
Quick Fixes to Try First
Before diving into complex troubleshooting, try these 30-second checks:
- Check power source: For wired chimes, ensure the transformer is supplying 6-8V AC. For battery-powered models like the Argus Track, confirm the battery is fully charged (check Device Health → Battery Status in the Reolink App).
- Restart the app: Close the Reolink App completely and reopen it. Sometimes a simple restart resolves connectivity issues.
- Verify LED status: Look for blinking or solid lights on the chime. A solid red light may indicate a power issue, while a blinking blue light suggests a pairing problem.
- Confirm app login: Ensure you're logged into the Reolink App with the correct account and that the chime is listed under Device Management.
- Test push notifications: In the Reolink App, go to Device Health → Push notification test to verify the chime is properly paired.
Check Your Reolink Chime's Power Supply
Power supply issues are the most common cause of chime failures. Follow these steps to diagnose and resolve the problem:
For Battery-Powered Models
Battery-powered chimes like the Argus Track rely on internal batteries. If the chime stops working after a few hours, the battery may be degraded or incompatible. Check the battery level in the Reolink App under Device Health → Battery Status. If the battery is below 20%, charge it fully using the provided charger. If the battery is old or damaged, replace it with an official Reolink battery. Avoid using third-party batteries, as they may not meet the required specifications.
For Wired Models
Wired chimes depend on the transformer at the junction box. Use a multimeter to measure the transformer voltage. The output should be between 6-8V AC. If the voltage is outside this range, replace the transformer with a compatible model. Ensure the transformer is RCD-protected as per UK Part P regulations. Loose connections at the junction box can also cause intermittent failures. Inspect all wiring for signs of damage or corrosion.
Dig Into Your Reolink Chime's Wi-Fi Settings
If your chime is wireless, Wi-Fi connectivity may be the culprit. Follow these steps to troubleshoot:
Check Wi-Fi Band Settings
Some Reolink chimes operate on 2.4GHz Wi-Fi only. In the Reolink App, go to Network Status → Wi-Fi Settings and ensure the chime is connected to the 2.4GHz band. Avoid connecting to 5GHz networks, as they may have limited range or poor signal penetration.
Test Signal Strength
Weak Wi-Fi signals can prevent the chime from receiving commands. In the Reolink App, navigate to Network Status → RSSI to view the signal strength. A value below -70dBm indicates a weak signal. Move the chime closer to the router or install a Wi-Fi extender to improve coverage.
Verify App Settings
Ensure the chime is properly paired in the Reolink App. Go to Device Management → Select your chime → Device Health and check for any error messages. If the chime is listed as 'Offline', try re-pairing it by selecting Add Device and following the on-screen instructions.
Update Your Reolink Chime's Firmware
Outdated firmware can cause compatibility issues or unexpected behavior. To update the firmware:
- Open the Reolink App and go to Device Management → Select your chime → Firmware Update.
- Ensure the chime is connected to a stable Wi-Fi network.
- If an update is available, follow the on-screen instructions to complete the firmware upgrade.
- After the update, restart the chime and test its functionality.
If the firmware is already up to date, check for software issues in the app under Network Status → Device Info. If no updates are available, contact Reolink support via their official website for further assistance.
Factory Reset Your Reolink Chime
If basic troubleshooting steps fail, a factory reset may be necessary. Follow these model-specific instructions:
For Argus Track (Battery-Powered)
Press and hold the Reset button on the back of the chime for more than 5 seconds. The LED will blink rapidly, indicating a successful reset. After resetting, re-pair the chime in the Reolink App by going to Device Management → Add Device.
For Reolink Video Doorbell (PoE)
Use a paperclip to press and hold the Reset button on the doorbell until you hear a short music tone. After resetting, re-pair the chime in the Reolink App by going to Device Management → Add Device. Ensure your doorbell is connected to the same Wi-Fi network during pairing.
For RLC-1212A (PoE)
Press and hold the Reset button on the back of the chime for about 10 seconds to restore to factory settings. After resetting, re-pair the chime in the Reolink App by going to Device Management → Add Device.
Advanced Diagnostics and Support
If the chime still fails to function after a factory reset, perform the following advanced checks:
Check Diagnostic Logs
In the Reolink App, go to Network Status → Device Info and look for any error messages or logs that may indicate the cause of the issue. If logs are unavailable, try connecting the chime to a different Wi-Fi network to rule out network-specific problems.
Contact Manufacturer Support
If all else fails, contact Reolink support via their official website. Provide them with the model number, firmware version, and any diagnostic logs you've collected. They may ask you to perform additional tests or send the chime for repair.
Understanding the Root Causes
Several factors can cause a Reolink chime to stop working. Common issues include:
- Transformer voltage mismatch: UK doorbells typically require a 6-8V AC transformer. Using an incompatible transformer can prevent the chime from functioning properly.
- Battery degradation: Battery-powered chimes like the Argus Track may stop working after 3-5 years due to battery degradation.
- Wi-Fi interference: Poor signal strength or incorrect Wi-Fi band settings can prevent wireless chimes from receiving commands.
- Hardware faults: In rare cases, the chime itself may be defective. This is more likely with older models or units that have been exposed to extreme weather conditions.
Prevention and Long-Term Care
To avoid future issues with your Reolink chime, follow these best practices:
- Regular maintenance: Check the transformer voltage and battery level periodically. Replace batteries in battery-powered chimes before they reach 20% capacity.
- Firmware updates: Keep the chime's firmware up to date by checking for updates in the Reolink App.
- Signal optimization: Ensure the chime is within range of your Wi-Fi router and avoid placing it near metal objects that may block the signal.
Full disclosure: we built scOS to address exactly this—the frustration of chimes that fail to ring despite appearing connected. scOS uses permanently powered cameras connected via Ethernet, eliminating battery and Wi-Fi dependency.
When to Consider Replacement
If your Reolink chime is over 5 years old or shows signs of hardware failure (e.g. no response to resets, persistent offline status), it may be time to replace it. UK consumers have up to 6 years to claim faulty goods under the Consumer Rights Act 2015. For professional installation or advice on compatible replacements, visit Reolink's official support page.