Reolink Cloud Storage Not Working? 5 Fixes That Actually Work

Your Reolink Camera's Cloud Storage Isn't Working — Here's What to Do

If your Reolink camera is failing to upload recordings to the cloud or you're unable to access stored footage, you're not alone. This guide covers brand-specific fixes tailored to Reolink devices, including unique tools like the Network Status diagnostic in the Reolink App and model-specific reset procedures. Whether you're using an Argus Track or RLC-1212A, these steps will help you restore cloud connectivity quickly.

Quick Fixes to Try First

Before diving into complex diagnostics, try these 30-second checks that address the most common causes of cloud storage failures:

• Power cycle your camera: Unplug the power cable or remove the battery (if applicable) for 10 seconds, then reconnect. For Argus Track models, this resets the Wi-Fi connection.
• Restart the Reolink App: Force-close the app and reopen it. This clears temporary glitches that might prevent cloud sync.
• Check the LED status: A solid blue light indicates a successful cloud connection. If it's blinking red, the camera is likely disconnected from the internet.
• Verify power cable/battery: Ensure the camera is receiving stable power. For Reolink Video Doorbell (PoE model), check the RJ-45 Ethernet connection and transformer voltage.
• Check app login: Ensure you're logged into the correct Reolink account. For NVR users, confirm the SATA hard drive is properly seated in the RLN8-410 or RLN16-410.

Step-by-Step Troubleshooting

Check Your Reolink Camera's Wi-Fi Band Settings

Reolink cameras with dual-band Wi-Fi (2.4GHz and 5GHz) may experience cloud sync issues if connected to the wrong band. Follow these steps:

1. Open the Reolink App and navigate to Device Settings → Wi-Fi Band.
2. Ensure the camera is connected to 2.4GHz (not 5GHz). The 5GHz band has shorter range and may cause connectivity issues.
3. If the camera is the Argus Track model, use the Wi-Fi Band Settings menu to manually select the 2.4GHz network.

For RLC-1212A models connected via PoE, skip this step as they use Ethernet.

Use the Network Status Diagnostic Tool

The Network Status tool in the Reolink App provides real-time insights into your camera's internet connection. To access it:

1. Open the Reolink App and go to Device Info → Network Status.
2. Check the Signal Strength (RSSI). A value below -70dBm indicates weak connectivity. Move the camera closer to the router or reduce obstructions.
3. Verify Upload Speed. If it's below 2Mbps, your internet plan may not support cloud storage. Upgrade to a plan with higher upload speeds if necessary.

For NVR users, ensure the RLN8-410 or RLN16-410 is connected to a stable internet source and the SATA hard drive is properly seated.

Re-link Your Reolink Cloud Account

If your camera is still failing to sync with the cloud, re-link your account via the app:

1. Go to Device Settings → Cloud Storage.
2. Tap Unlink Account and follow the prompts to re-link your Reolink account.
3. Ensure you're using the correct email and password associated with your cloud subscription.

For Reolink Video Doorbell (WiFi model), re-linking the account may resolve sync errors caused by account misconfigurations.

Update Firmware via the Reolink App

Outdated firmware can cause cloud storage issues. Update your camera's firmware as follows:

1. Open the Reolink App and navigate to Device Settings → Firmware Update.
2. If an update is available, follow the on-screen instructions to install it. Ensure the camera remains connected to power during the update.
3. After the update completes, restart the camera and check if cloud storage is working.

For NVR users, update the firmware via the RLN8-410 or RLN16-410 web interface (not the app).

Check Port Forwarding Settings on Your Router

If your Reolink camera is behind a firewall or router with port restrictions, cloud storage may fail. To troubleshoot:

1. Access your router's admin panel (typically via a web browser using the router's IP address).
2. Navigate to the Port Forwarding section and ensure the following ports are open:

• TCP 80 (HTTP)
• TCP 443 (HTTPS)
• UDP 554 (RTSP)

3. Save changes and restart the router.

For Reolink Video Doorbell (PoE model), ensure the RJ-45 Ethernet connection is properly configured and the PoE transformer is functioning (16-24V AC).

Advanced Diagnostics and Factory Reset

Access Diagnostic Logs in the Reolink App

If basic fixes fail, use the Diagnostic Logs feature to identify the root cause:

1. Open the Reolink App and go to Device Info → Diagnostic Logs.
2. Look for entries related to Cloud Sync Errors or Network Disconnections.
3. Share these logs with Reolink support via https://support.reolink.com/hc/en-us/ for further assistance.

For Argus Track models, check if the logs mention Battery Low or Wi-Fi Disconnection.

Factory Reset Your Reolink Camera

If all else fails, perform a factory reset:

• Argus Track: Press and hold the Reset button for more than 5 seconds until the LED flashes.
• Reolink Video Doorbell (PoE model): Use a paperclip to press and hold the Reset button until a short music tone is heard.
• RLC-1212A: Press and hold the Reset button for about 10 seconds.

After resetting, re-pair the camera to your Wi-Fi network and re-link the cloud account via the app.

Understanding the Root Causes

Cloud storage failures with Reolink cameras often stem from a combination of factors unique to the brand. In the UK, weather conditions (such as heavy rain or dense building materials) can weaken Wi-Fi signals, especially for Argus Track models. Additionally, NVR systems like the RLN8-410 rely on stable internet connections for cloud uploads — a dropped signal can cause sync errors. Reolink's free basic cloud plan is ideal for short-term recordings, but for larger archives, upgrading to a paid plan may be necessary.

Preventive Maintenance and Long-Term Care

To avoid future cloud storage issues, follow these best practices:

• Regularly update firmware via the Reolink App or NVR web interface.
• Monitor signal strength using the Network Status tool and adjust camera placement if necessary.
• Use 2.4GHz Wi-Fi for all Reolink cameras, as 5GHz bands may not support cloud uploads reliably.
• Check battery levels for Argus Track models and recharge promptly if below 20%.

Full disclosure: we built scOS to address exactly this — the frustration of cameras that depend on Wi-Fi to function. scOS uses permanently powered cameras connected via ethernet, eliminating the need for battery checks or Wi-Fi band switching.

When to Consider Replacement

If troubleshooting takes more than 30 minutes and basic steps (restart/reset/reconnect) haven't worked, the issue is likely hardware-related. Reolink devices typically last:

• Battery-powered cameras: 3-5 years (e.g. Argus Track) before battery degradation affects performance.
• Wired cameras: 5-8 years (e.g. RLC-1212A) with sensor degradation being a factor.
• NVR systems: 3-5 years for RLN8-410/RLN16-410 with surveillance-rated HDDs.

Under the Consumer Rights Act 2015, UK consumers have up to 6 years to claim faulty goods. If your camera is beyond its expected lifespan, consider upgrading to a newer model with improved cloud storage capabilities.