Solving Reolink Cloud Storage Issues
Reolink Cloud offers a convenient and secure way to store your camera's motion-triggered recordings off-site, protecting them from theft or local storage failure. However, when you encounter Reolink cloud storage issues, it can be a major concern. If your videos are failing to upload or you're seeing subscription errors, this guide will help you troubleshoot and resolve the most common problems.
Common Reasons for Cloud Storage Failure
Understanding the potential causes is the first step to fixing the problem. Most issues stem from one of these areas:
- Connectivity Problems: The camera needs a stable internet connection with sufficient upload speed to send video files to the cloud.
- Subscription & Account Issues: Your cloud plan may have expired, be full, or the specific camera may not be correctly linked (bound) to your account.
- Camera Settings: The camera's motion detection or recording settings might be misconfigured, preventing it from triggering uploads.
- Firmware Glitches: An outdated camera firmware can sometimes cause compatibility issues with the cloud service.
How to Fix Reolink Cloud Recording Problems
Let's systematically work through the solutions to get your recordings uploading again.
Step 1: Verify Your Internet Connection
The most common culprit is a poor network connection.
- Check Camera's Network Status: In the Reolink App, go to the settings for the affected camera and check its network status. Ensure it has a strong Wi-Fi or stable wired connection.
- Test Your Upload Speed: Use a free online speed test tool from a computer on the same network. Reolink cameras require a stable upload speed (at least 2Mbps is recommended per camera) to successfully upload video clips.
- Reboot Your Network: Restart your camera and your internet router. Unplug both, wait a minute, then plug the router back in first. Once it's online, power the camera back on.
Step 2: Check Your Reolink Cloud Account and Subscription
The next step is to ensure everything is in order with your account.
- Log In to the Official Website: Go to the Reolink cloud website and log in to your account.
- Check Subscription Status: Verify that your cloud plan is Active. If it has expired, you will need to renew it.
- Check Camera Binding: In your cloud dashboard, there will be a list of devices. Make sure the camera you are having trouble with is bound to your cloud plan. If you have more cameras than your plan allows, you may need to unbind an old one to add the new one.
- Check Storage Space: While most plans are based on video history length (e.g., 30 days), check if there are any other storage capacity limits that you may have reached.
Step 3: Review Camera-Side Settings in the Reolink App
The camera itself needs to be told to use the cloud.
- Open the Reolink App and go to the camera's settings.
- Find the Cloud Storage or Recording menu.
- Ensure that the option to Upload recordings to the cloud is enabled.
- Go to the Detection Alarm settings. Make sure motion detection is enabled, the sensitivity is set appropriately, and the recording schedule is active for the times you expect it to record. If motion detection is off, no recordings will be triggered to upload.
Step 4: Update the Camera's Firmware
An outdated firmware can cause various unpredictable issues, including problems with cloud connectivity.
- In the Reolink App, go to Device Settings > Device Info.
- The app will show you the current firmware version and check if a newer version is available.
- If an update is found, follow the on-screen instructions to upgrade the firmware.
Step 5: Unbind and Rebind the Camera
If all else fails, refreshing the connection between the camera and your cloud account can often solve the problem.
- In your Reolink cloud account dashboard, find the camera and unbind it from your plan.
- Wait a few minutes.
- Bind the camera to your plan again.
- Reboot the camera and test if it now uploads a new motion event.
By methodically checking your network, subscription, and camera settings, you can resolve most Reolink cloud storage issues and ensure your important security footage is being saved safely.