Struggling with Reolink Geofencing?
Reolink's geofencing feature offers the convenience of automatically switching your camera's security modes as you come and go. When it fails to work, however, it can leave your security in a state you did not intend. If your Reolink system is not changing modes based on your location, do not worry. This professional and empathetic guide will walk you through the necessary steps to diagnose and fix the problem.
### Essential First Checks for Geofencing
Often, geofencing issues can be traced back to some basic settings on your smartphone. Let's start with these fundamental checks.
- Grant Location Permissions: The Reolink app requires constant access to your location to know when you have crossed the geofence. Navigate to your phone's settings, find the Reolink app, and ensure that you have set its location permission to 'Always Allow'.
- Enable High-Accuracy Location: Your phone's location services must be turned on. For the best results, enable 'high-accuracy' mode in your phone's location settings. This allows your device to use a combination of GPS, Wi-Fi, and mobile networks for a more precise location.
- Review Geofence Setup: Open the Reolink app and go to the geofencing settings. Confirm that your home location is correctly pinned on the map and that the radius of the geofence is appropriate. A radius that is too small can lead to unreliable performance.
## In-depth Troubleshooting for Geofencing
If the initial checks have not resolved the issue, it is time to explore more advanced settings related to your phone's operating system and the Reolink app itself.
### Optimising Your Smartphone's Performance
Modern smartphones have features that can sometimes interfere with apps running in the background, which is essential for geofencing.
- Disable Battery Savers: Aggressive battery optimisation is a common culprit. Go to your phone's battery settings and ensure the Reolink app is exempted from any power-saving features. This will prevent your phone from automatically closing the app to conserve battery.
- Allow Background Data: The Reolink app needs to be able to use data in the background to communicate your location. Check your phone's data usage settings and make sure that the Reolink app has permission to use background data.
- Restart Your Device: A simple reboot of your smartphone can often clear up temporary software conflicts or glitches that might be preventing the geofencing feature from working correctly.
### Checking the Reolink App and System
If your phone settings are in order, the problem may lie within the Reolink app or the camera's configuration.
- Update Everything: Make sure you have the latest version of the Reolink app from your app store. Additionally, check for and install any available firmware updates for your Reolink cameras. Developers frequently release updates to fix bugs and improve features like geofencing.
- Re-create the Geofence: Sometimes, the geofence configuration itself can become corrupted. Try disabling the feature in the app, saving the changes, and then setting it up again from scratch. This can often resolve persistent issues.
- Check for Conflicting Schedules: Ensure that you do not have any scheduled mode changes that might be overriding the geofencing commands. In the Reolink app, review your scheduling settings to make sure they are not in conflict with the geofencing automation.
## When to Seek Further Help
By following this guide, you should be able to get your Reolink geofencing feature working reliably. If you have tried all of these steps and are still experiencing problems, it may be time to contact Reolink's official customer support. They can provide more specific guidance based on your camera model and may be able to identify a more complex issue.