Reolink Package Detection Missing? Here’s How to Fix It
Reolink's smart package detection is an incredibly useful feature for monitoring deliveries and preventing theft. However, it can be frustrating if you can't find or enable this option in your app. If the Reolink package detection feature is missing or not working, this guide will walk you through the necessary steps to activate and configure it correctly. The solution often involves simple updates or setting adjustments.
## Why is Package Detection Not Available?
Several factors can cause this feature to be absent from your Reolink app. Let's look at the most common culprits before we start troubleshooting.
- Unsupported Camera Model: First and foremost, not all Reolink cameras support package detection. It is typically available on newer models with advanced AI capabilities. Always check your camera's official product page to confirm it has this feature.
- Outdated Firmware: The camera's internal software (firmware) must be up-to-date. Manufacturers often roll out new features like package detection via firmware updates.
- Old App Version: Similarly, you must be using a recent version of the Reolink mobile app or desktop client, as older versions may not have the user interface elements to control the feature.
- Incorrect Settings: The feature might be disabled or hidden within the smart detection settings menu.
## A Step-by-Step Guide to Enabling Package Detection
Let's get this valuable feature working. Follow these steps in order.
### 1. Confirm Your Camera Model's Compatibility
Before you spend time troubleshooting, take a moment to visit the official Reolink website. Find your specific camera model and check its specifications sheet. Look for "Smart Detection" or "AI Detection" and confirm that "Package Detection" is listed. If it isn't, you will unfortunately not be able to use this feature.
### 2. Update the Reolink App and Camera Firmware
This is the most common solution. Keeping your software and firmware current is critical.
- Update the Reolink App: Go to the App Store (iOS) or Google Play Store (Android) on your phone. Search for the Reolink app and install any available updates.
- Update the Camera Firmware: Open the updated Reolink app and go to your camera's Device Settings. Tap on Device Info and look for the firmware version. There should be an option to check for the latest firmware. If an update is available, follow the on-screen instructions to install it. Do not turn off the camera during this process.
After both the app and firmware are updated, restart the app and check the settings again.
### 3. Configure Smart Detection Settings
Once you've confirmed compatibility and updated everything, you need to enable the feature.
- In the Reolink app, navigate to Device Settings > Detection Alarm.
- You should see a section for Smart Detection. Inside this menu, you will find separate toggles for different types of detection.
- Make sure you enable the toggle for 'Package'.
- You can also adjust the sensitivity here. If you are getting false alerts, try lowering it. If it's missing packages, try increasing it slightly.
### 4. Set Up a Motion Zone
To improve accuracy and reduce unwanted notifications, it's crucial to tell the camera where to look for packages.
- Within the Detection Alarm settings, find the 'Detection Zone' or 'Motion Zone' option.
- Here, you can draw a specific zone on the screen. For package detection, you should draw a box that covers your porch, doorstep, or the specific area where couriers typically leave parcels.
- This ensures the camera only triggers a package alert when an object is detected within this designated area, ignoring movement on the pavement or street.
By ensuring your device is compatible, your software is up-to-date, and your settings are correctly configured, you can resolve the Reolink package detection missing issue and start receiving reliable alerts for all your deliveries.