Reolink Camera Keeps Disconnecting From Wi-Fi? Let's Fix It.
A Reolink security camera that constantly disconnects from your Wi-Fi network is a significant reliability issue. You depend on your camera to be online and ready to record or stream whenever you need it. Frequent dropouts can mean missed security events and a lack of peace of mind.
This comprehensive troubleshooting guide will walk you through the most common causes of Wi-Fi disconnection for Reolink cameras and provide you with clear, actionable steps to create a stable and dependable connection.
Understanding the Root Causes of Disconnection
Most Wi-Fi issues with security cameras stem from the wireless environment they operate in. Here are the most likely culprits for your Reolink camera's behaviour:
- Weak Wi-Fi Signal: This is the number one cause. If the camera is too far from your router, the signal will be weak and unstable, leading to dropouts.
- Wi-Fi Interference: Your home is filled with devices that can interfere with the 2.4 GHz frequency most cameras use. Microwaves, cordless phones, baby monitors, and even your neighbours' Wi-Fi networks can cause problems.
- Power Supply Issues: An unstable power source, a faulty power adapter, or a damaged cable can cause the camera to reboot or lose its network connection.
- Outdated Firmware: Reolink periodically releases firmware updates that fix bugs and improve connectivity. An outdated camera may be running on software with known issues.
- Incorrect Antenna Positioning: For cameras with external antennas, their orientation is crucial for achieving the best possible signal reception.
Step-by-Step Guide to a Stable Reolink Connection
Follow these steps in order. After each one, monitor the camera for a while to see if the disconnection issue has been resolved.
1. Check Wi-Fi Signal Strength in the Reolink App
First, let's quantify the problem.
- Open the Reolink app on your phone.
- Go to the Device Settings for the problematic camera.
- Tap on Wi-Fi Settings.
- Look at the Signal Strength indicator. If you only have one bar, or the status is "Weak," you have found the primary cause of your disconnections. You need at least two bars for a reliable connection.
2. Improve Your Wi-Fi Environment
If the signal is weak, you need to strengthen it.
- Move the Router: If possible, move your Wi-Fi router to a more central location in your house, closer to the camera.
- Reposition the Camera: If moving the router isn't an option, try moving the camera to a location with fewer walls or large objects between it and the router.
- Adjust the Antennas: If your camera has adjustable antennas, ensure they are positioned vertically (pointing straight up) for the best horizontal coverage. Do not point the tip of the antenna directly at the router.
- Install a Wi-Fi Extender: A Wi-Fi range extender or a mesh network system can be an excellent investment to boost the signal in areas of your home with poor coverage.
3. Ensure a Stable Power Supply
Rule out power issues as a potential cause.
- Check that the power cable is securely plugged into both the camera and the power outlet.
- Inspect the power cable for any signs of damage or fraying.
- Try a different power outlet to rule out a faulty socket.
- If possible, swap the power adapter with another one of the same specification to see if the adapter itself is failing.
4. Update the Camera's Firmware
Keeping your camera's software up to date is vital for stability.
- In the Reolink app, go to Device Settings > Device Info.
- The app will show you the current firmware version and check if an update is available.
- If an update is found, tap to begin the upgrade process. Ensure the camera remains powered on during the update.
5. Reduce Wi-Fi Interference
If your signal strength looks good but the connection is still unstable, interference may be the problem.
- Log in to your Wi-Fi router's settings.
- Find the wireless channel settings for the 2.4 GHz band.
- If it is set to "Auto," try setting it manually to a fixed channel: 1, 6, or 11.
- Save the settings and reboot your router. This can move your network away from a crowded channel.
By systematically working through these steps, you can successfully diagnose and resolve the vast majority of Wi-Fi disconnection issues with your Reolink camera.