Reolink Camera Won't Reset? Here's What to Do.
A factory reset is often the ultimate troubleshooting step when your Reolink camera is acting up. Whether you've forgotten your password, are having persistent connectivity issues, or simply want to start fresh, resetting the device to its factory defaults can solve a multitude of problems. But what happens when the reset process itself doesn't work?
It can be incredibly frustrating to press the reset button and have nothing happen. This guide is designed to walk you through the process and help you troubleshoot the reasons why your Reolink camera might be refusing to reset.
## Common Reasons a Reolink Camera Fails to Reset
Before you try again, let's look at the most common reasons a reset might fail. This will help you identify the likely cause of your problem.
- Not Holding the Button Long Enough: A quick press won't do it. The reset process requires a sustained press.
- Camera is Not Powered On: The camera must be fully powered on for the reset command to be registered.
- Faulty Power Supply: An unstable or incorrect power supply can prevent the camera from functioning correctly, including the reset process.
- Damaged Reset Button: In rare cases, the physical reset button itself could be damaged or stuck.
- Firmware Glitch: A temporary software bug could be making the camera unresponsive.
## Step-by-Step Guide to a Successful Reset
Follow these instructions carefully to ensure you are performing the factory reset procedure correctly.
### 1. Locate the Reset Button
The location and appearance of the reset button can vary depending on your Reolink camera model.
- Battery-Powered Cameras (e.g., Argus series): Look for a small pinhole or a button under a protective silicone flap, usually near the SD card slot or power switch.
- PoE/Wi-Fi Bullet and Dome Cameras: The reset button is often located on the camera's pigtail cable, covered by a protective cap. Sometimes, it's a button you can press with your finger; other times, it's a recessed button that requires a paperclip or the included reset needle.
- Indoor Pan-Tilt Cameras (e.g., E1 series): The reset button is typically a small pinhole located above or below the lens. You will need a paperclip to press it.
Always consult your specific camera's user manual if you cannot find the button.
### 2. Perform the Factory Reset Procedure
- Power On the Camera: Ensure the camera is connected to a stable power source (DC adapter, PoE switch, or a fully charged battery) and has finished its startup sequence. You should see the status LED on and hear the voice prompt if your model has one.
- Press and Hold the Reset Button: Using a paperclip or your finger as required, press and hold the reset button firmly for at least 10 seconds.
- Wait for Confirmation: Do not release the button until you hear an audible confirmation, such as a beep, a short piece of music, or a voice prompt like "Factory reset is successful!" The camera's status LED might also flash.
- Release the Button: Once you receive the confirmation, release the button.
- Wait for the Camera to Reboot: The camera will now restart with its factory default settings. This can take a minute or two. After it reboots, you will be able to set it up as a new device in the Reolink app.
### 3. What to Do If It Still Won't Reset
If you've followed the steps above and the camera still isn't resetting, try these troubleshooting tips.
- Power Cycle First: Unplug the camera from its power source, wait for 60 seconds, and then plug it back in. Let it fully boot up, and then try the reset procedure again. This can clear temporary glitches.
- Check the Power Source: If possible, try a different power adapter or PoE port. An unstable power supply can prevent the camera's internal processor from working correctly.
- Try Resetting via the Reolink App: For some models, you can perform a factory reset from within the app settings. Go to Device Settings > Advanced > Restore. This is a good alternative if the physical button is not working, but it does require you to be able to connect to the camera.
A successful factory reset is a powerful tool for resolving many common camera issues. By following these steps, you should be able to restore your Reolink camera and get it back online.