Uniview EZView App Crashing? Here Is the Fix
When the Uniview EZView app crashes, it cuts off your remote access to your security cameras, which can be both frustrating and concerning. App instability can be caused by a variety of factors, including software bugs, phone settings, or corrupted data. This guide provides a clear, step-by-step process to help you troubleshoot and resolve the crashing issues with your EZView app.
Our goal is to help you restore stable and reliable access to your Uniview security system from your mobile device.
### Essential First Steps
Always start with the simplest solutions, as they are often the most effective at resolving common app problems.
- Restart Your Smartphone: A full reboot of your phone clears its active memory and can resolve temporary software conflicts that might be causing the EZView app to crash.
- Update the EZView App: Developers at Uniview regularly release app updates to fix bugs, improve performance, and ensure compatibility with the latest operating systems. Open the Google Play Store (Android) or the Apple App Store (iOS), search for "EZView," and install any available updates.
## In-Depth Solutions for Persistent Crashes
If the app continues to crash after a restart and an update, it is time to investigate more specific causes.
### 1. Clear the App's Cache and Data
The cache is where an app stores temporary files. If these files become corrupted, they can cause instability and crashes.
- For Android Users:
- Go to your phone's "Settings."
- Tap on "Apps" or "Applications."
- Find and select "EZView."
- Tap on "Storage."
- Tap the "Clear Cache" button. Restart the app and see if the problem is resolved.
- If it still crashes, you can return to this screen and tap "Clear Data." Note: This will reset the app, and you will need to add your devices again.
- For iOS Users:
iOS does not offer a direct way to clear an app's cache. The most effective method is to delete and reinstall the app.
- Press and hold the EZView app icon on your home screen.
- Tap "Remove App," then "Delete App."
- Go to the App Store and download EZView again.
### 2. Check and Grant App Permissions
The EZView app needs certain permissions to function correctly. If these are denied, it can lead to crashes.
- Navigate to the app settings on your phone (as described in the previous step).
- Find the "Permissions" section.
- Ensure that EZView has been granted all necessary permissions, such as "Storage," "Microphone" (for two-way audio), and "Notifications."
### 3. Address Device-Specific or Network Issues
Sometimes the crash is triggered by a specific action or connection.
- Isolate the Problem: Does the app crash as soon as you open it, or when you try to view a specific camera? If it is a single camera, the issue might be with that device's stream settings. Try lowering the substream's resolution or bitrate via the NVR's web interface.
- Test Your Connection: A very poor or intermittent internet connection can sometimes cause an app to crash when it is trying to load data. Try switching from Wifi to mobile data (or vice versa) to see if the crashing stops.
By methodically working through these troubleshooting steps, you should be able to identify the cause of the EZView app crashes and restore its stable operation, ensuring you always have access to your security cameras.