Uniview App Not Working? Troubleshooting EZView Issues

Troubleshooting Guide for the Uniview EZView App

When the Uniview (UNV) EZView app stops working, it cuts off your remote access to your security cameras, which can be a major concern. Whether you're unable to log in, see your cameras, or use playback, this guide will provide you with a clear set of solutions to resolve the most common issues with the EZView app.

### Common Problems with the Uniview App

Let's first identify the specific issue you're encountering. This will help you focus on the most relevant troubleshooting steps.

• Login Failure: You enter your username and password, but the app shows an error like 'Incorrect Username or Password' or 'Login Failed'.
• 'Device Offline' Status: You can log in successfully, but all or some of your cameras are showing as 'Offline'.
• No Live Video: The app appears to connect, but the screen where the live video should be is black or shows a continuously spinning loading icon.
• Playback Not Working: You are unable to view recorded footage, even though you can see the live feed.
• App is Unresponsive: The app opens but is frozen, sluggish, or certain buttons and features do not respond when tapped.

## Step 1: Solving Login and Account Issues

If you can't even get into the app, start here.

1. Verify Your Credentials

This is the most common reason for login failure.

• Action: Carefully re-type your username and password. Usernames are often case-sensitive. Make sure you haven't accidentally added a space at the end. If you're certain the details are correct, use the 'Forgot Password' function to reset your password via email.

2. Check Uniview Cloud Service Status

While rare, the service that the app connects to could be temporarily down for maintenance.

• Action: Check official Uniview community forums or social media pages for any announcements about service interruptions. If the service is down, you will have to wait for it to be restored.

## Step 2: Fixing 'Device Offline' and Connection Errors

If you can log in but can't see your cameras, the issue is with the connection between the app and your security system.

1. Check Your Internet Connection (Both Ends)

A stable connection is required for both your phone and your camera system.

• On Your Phone: Switch between Wifi and mobile data to see if the problem is specific to one type of connection. If it works on mobile data but not Wifi, there might be an issue with your local network.
• At the Camera Location: Ensure the NVR/DVR or IP camera is powered on and connected to the router via an Ethernet cable. Check the network status lights on the device's Ethernet port to confirm connectivity.

2. Reboot Your Equipment

A simple power cycle can resolve many temporary network glitches.

• Action:
  1. Power off your Uniview NVR/DVR and your internet router.
  2. Wait for 60 seconds.
  3. Power the router back on first. Wait for all its lights to indicate a stable connection.
  4. Power your NVR/DVR back on.
  5. Allow a few minutes for the system to fully boot up before checking the app again.

3. Ensure P2P (EZCloud) is Enabled

For remote viewing without complex port forwarding, the P2P (or EZCloud) feature must be enabled on your Uniview device.

• Action: Access your NVR/DVR's settings using a directly connected monitor and mouse. Navigate to the Network → P2P or EZCloud section. Make sure the status is 'Online'. If it's 'Offline', check your network cable and settings.

## Step 3: Resolving App Performance Problems

If the app is running but is slow, buggy, or won't show video, try these steps.

• Update the App: Go to the Google Play Store or Apple App Store and ensure you have the latest version of EZView installed. Developers constantly release updates to fix bugs.
• Clear App Cache (Android): On Android, go to Settings → Apps → EZView → Storage and tap Clear Cache. This removes temporary files that might be causing the app to misbehave.
• Reinstall EZView: If all else fails, a fresh installation can often solve persistent problems. Delete the app from your phone, restart the device, and then reinstall it from the app store. You will need to add your devices again.