Uniview App Won't Connect? Your Guide to a Quick Fix
The Uniview EZView app is your portal to viewing your security cameras from anywhere, so it's a major problem when it fails to connect. Whether you're seeing a "Connection Failed" error, your devices are showing as "Offline," or the app is just stuck on a loading screen, this guide will provide the solutions you need.
### Initial Checks: Getting the Basics Right
Let's start with the most common and easily fixable issues. Don't skip these steps, as they resolve the majority of connection problems.
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Check Your Phone's Internet Connection: This is the number one culprit.
- Ensure your smartphone is connected to the internet, either via Wi-Fi or mobile data.
- Try opening a web browser on your phone to confirm you can access the internet.
- If you're on Wi-Fi, try switching to mobile data, and vice versa. This helps determine if the issue is with your local network.
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Verify Device Power and Network: Make sure the issue isn't with the camera system itself.
- Check that your Uniview NVR/DVR or IP camera is powered on.
- Confirm that the Ethernet cable is securely connected from the device to your router. You should see blinking lights on the device's network port.
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Restart Your Equipment: A simple power cycle can work wonders.
- Turn off or unplug your NVR/camera.
- Restart your phone.
- Wait 60 seconds, then power your NVR/camera back on and allow it a few minutes to boot up completely before trying the app again.
## Diving into the EZView App and Device Settings
If the initial checks didn't help, the problem likely lies within the app's configuration or the device's network settings.
### Double-Check Your Login Credentials
It's easy to mix up passwords. The password to add a device in EZView is the one for the device itself, not your EZView cloud account password.
- When adding or editing a device in the app, make sure you are using the correct username (often 'admin') and the password you set for the NVR/camera.
- If you've forgotten the device password, you may need to follow Uniview's password reset procedure.
### Check the P2P Connection Status
Most modern Uniview systems use a P2P (Peer-to-Peer) service for easy remote connection without complex network setup.
- You need to check if the P2P service is enabled and online. To do this, you'll need to access your NVR/camera system on your local network, usually with a monitor and mouse.
- Navigate to Settings > Network > P2P (or similar).
- The status should show as "Online". If it shows "Offline," it means your system is not reaching the Uniview server. In this case, double-check the Ethernet connection and your router's internet access.
### Re-add the Device to the App
Sometimes, the connection profile in the app can become corrupted. Deleting and re-adding the device can create a fresh connection.
- In the EZView app, go to your device list.
- Swipe to delete the problematic device.
- Use the '+' icon to add the device again, preferably by scanning the QR code found on the device's label or in its network settings menu.
By following these troubleshooting steps, you can resolve the most common reasons why the Uniview EZView app fails to connect, restoring your ability to monitor your property remotely.