Uniview IFTTT Not Working? A Smart Event Fix Guide

Uniview (UNV) IFTTT Integration Not Working? A Fix Guide

Connecting your Uniview security system to IFTTT unlocks powerful automation, allowing your camera's smart events to control a vast ecosystem of other apps and devices. When it stops working, you lose a valuable layer of smart home integration. This guide will walk you through troubleshooting the common failure points between your UNV camera or NVR and the IFTTT service.

The integration relies on a chain of communication: A Smart Event on the UNV device triggers an alert to the EZCloud service, which is linked to your EZView account, which then notifies IFTTT. A break anywhere in this chain will cause failure.

Step 1: Refresh the Service Connection

The most common point of failure is the authorised link between the Uniview (EZView) service and IFTTT.

### Re-authorise in IFTTT and EZView

1. In the IFTTT App/Website: Log in to your IFTTT account. Go to 'My Services', find 'Uniview', and select 'Settings'. Click 'Reconnect'. You will be prompted to log in to your EZView account again. This refreshes the connection token.
2. In the EZView App: Open your EZView app. Go to the 'More' tab, find 'Account and Security', and look for the IFTTT menu. You may see an option to unbind and rebind your IFTTT account. Doing this can also resolve connection issues.

Step 2: Verify the Uniview Device Configuration

If the service connection is healthy, the problem likely lies within the configuration of your NVR or camera. You will need to log in to the device's web interface using a browser.

### Smart Events are the Trigger

IFTTT is not triggered by basic motion detection. It is triggered by Smart Events (VCA - Video Content Analysis).

• Enable the Event: Go to Setup > Smart > VCA. Choose the event you want to use, such as Intrusion Detection or Line Crossing Detection.
• Draw the Area: Make sure you have drawn the detection area or line on the screen and that the event is enabled.
• Check the Schedule: Ensure the arming schedule for the smart event is active for the time you are testing.

### Crucial Step: Linkage Action

Simply enabling the event is not enough. You must tell the device what to do when the event occurs.

• In the same Smart Event menu, find the "Trigger Actions" or "Linkage Action" tab.
• You must enable an action like "Trigger Alarm Outputs" or "Send Email". While you don't actually need an alarm output or email configured, checking this box is often what tells the firmware to send the necessary alert to the EZCloud platform, which in turn triggers IFTTT. This is the most frequently missed step.

Step 3: Check Device and Network Status

Your Uniview device must be online and connected to the cloud for the integration to work.

• Device Status: In your EZView app, is the NVR or camera showing as 'Online'? If it's 'Offline', IFTTT will not work. You need to troubleshoot the device's network connection to your router and the internet.
• Network Settings: Log in to your device's web interface. Under Setup > Network > TCP/IP, ensure it has a valid IP address, subnet mask, and default gateway. Under the P2P or EZCloud tab, check that the status is 'Online'.

Step 4: Isolate the Problem

If you've checked everything and it's still not working, you can perform a simple test.

• Create a Test Applet: In IFTTT, create a new, simple applet: "If any Smart Event occurs from [Your Camera Name], then send a notification from the IFTTT app."
• Trigger the Event: Walk in front of the camera to trigger the Line Crossing or Intrusion event.
• Check the Result:
  • If you receive the IFTTT notification, you know the UNV-to-IFTTT link is working perfectly. The problem is with the action part of your original applet (e.g., an issue with your Philips Hue or Google Drive service).
  • If you do not receive the notification, the problem lies with the UNV device's configuration or its connection to the cloud. Go back and double-check the Smart Event and Linkage Action settings.

By ensuring the service connection is authorised, the Smart Event is correctly configured with a linkage action, and the device is online, you can resolve nearly all Uniview IFTTT integration issues.