Uniview Camera Won't Reset? Here's How to Fix It
A factory reset is often the ultimate solution for a variety of camera issues, from lost passwords to network configuration problems. However, it can be frustrating when your Uniview (UNV) camera or NVR doesn't respond to a reset attempt. This guide provides a clear and comprehensive walkthrough to ensure you can successfully restore your device to its factory default settings.
Before you begin, understand that a factory reset is irreversible. It will erase all your custom configurations, including network settings, user accounts, and recording schedules.
Method 1: The Physical Reset Button (Recommended)
This is the most common and reliable method for resetting a single IP camera.
-
Ensure the Camera is Powered On: The reset process requires the device to be fully booted up. Connect the camera to its power source (either via a power adapter or Power over Ethernet/PoE) and wait a couple of minutes for it to initialise.
-
Locate the Reset Button: The location of the reset button varies by model.
- Dome/Turret Cameras: You may need to remove the outer cover or dome to access it. It's typically a small, tactile button on the main board.
- Bullet Cameras: It is often located inside a small, sealed compartment on the underside or back of the camera, protected by a screw-on cap.
- Recessed Buttons: Some models use a small, recessed hole. You will need a paperclip or a similar thin object to press the button inside.
-
Press and Hold: With the camera powered on, press and hold the reset button firmly for at least 15-20 seconds. This extended press is crucial; a short press will only reboot the device. You may hear an audible click or see the internal IR LEDs flash to indicate the reset has started.
-
Release and Wait: After holding for 15-20 seconds, release the button. The camera will then begin its reset and reboot process. Do not unplug the power during this time. The entire process can take up to five minutes.
Method 2: Reset Via the Web Interface (Soft Reset)
If you can still access the camera's admin interface but want to restore it to its default settings, you can perform a soft reset.
- Log In: Open a web browser and enter the IP address of your Uniview camera. Log in with your administrator credentials.
- Navigate to Maintenance: Go to Setup → System → Maintenance.
- Restore to Default: In the maintenance tab, you will see an option labeled "Default" or "Restore". Select this option. You will be prompted to confirm that you want to restore the device to its factory settings.
- Confirm and Reboot: Confirm the action. The camera will apply the default settings and reboot automatically.
What to Expect After a Successful Reset
Once the camera has rebooted, it will be in its factory default state:
- Default IP Address:
192.168.1.13(unless your network's DHCP server assigns it a different one). - Default Username:
admin - Default Password:
123456
You will need to use a tool like the Uniview EZStation or EZTools software to find the camera on your network and reconfigure it. Upon first login, you will be required to set a new, strong password.
Troubleshooting a Failed Reset
If the camera still retains its old settings after following the steps above:
- Check the Power Supply: An unstable or insufficient power supply can interrupt the reset process. Try a different power adapter or PoE port.
- Hold the Button Longer: In some cases, you may need to hold the button for even longer, up to 30 seconds, to ensure the command is registered.
- Hardware Fault: If multiple attempts with a confirmed good power supply fail, it could indicate a rare hardware fault with the button or internal circuitry, which may require professional support.