What Data of Mine Can You See?

What Data of Mine Can You See?

What Data of Mine Can You See?

At scOS, we operate on a strict "Need-to-Know" basis. This policy ensures that our team members can only access data that is essential for their roles and has a reasonable justification. Here's a breakdown of what we can see and why:

Customer Details

We require the following information to process orders, provide support, and secure your account:

  • Name
  • Phone number
  • Email
  • Physical address for deliveries or scOS Architect support visits.

scOS System Data

Anonymized, Non-Identifiable Data

We collect and analyse aggregated, anonymous data to improve our services and share insights with you. Examples include:

  • Number of connected devices
    • Purpose: Assess system capacity and plan for expansion if needed
  • Number of crimes prevented
    • Purpose: Evaluate and improve our crime prediction and prevention capabilities
  • Number of active lights and their estimated power consumption
    • Purpose: Optimize scOS AI for energy efficiency and sustainability

System Statistics and Anonymized Usage

This data helps us maintain and improve our technical performance:

  • Service performance metrics
    • Purpose: Inform business decisions and system improvements
  • Error reports and their frequency across the system
    • Purpose: Identify and resolve widespread issues
  • Intelligence Hub utilization rates
    • Purpose: Investigate and address unusual resource consumption

Security Audit Logs

We maintain these logs to ensure the security of our system and your data:

  • Access times and IP locations
    • Purpose: Investigate security concerns you report to us
  • System-wide security anomalies
    • Purpose: Detect and resolve potential threats promptly
  • Unusual Intelligence Hub interactions
    • Purpose: Identify and address potentially malicious activities

Optional Training Contributions

When adding a new device to your scOS system, you have the option to contribute to our training data:

  • This contribution is entirely voluntary
  • It helps improve our AI's performance
  • You can choose to participate or opt out at any time

For more detailed information about how these contributions work and how we use them, please read our article on Training Data Contributions.

Our Commitment to Your Privacy

  1. We only access the data necessary for system operation and improvement.
  2. All data is handled in compliance with relevant data protection regulations.
  3. We continuously review and update our data handling practices to ensure your privacy.
  4. Optional training contributions are clearly marked and require your explicit consent.

Image Disclaimer

The image used in this article is for illustrative purposes only. We do not store physical copies of your data (in paper form) unless we have explicitly requested and received your consent. Even in such rare cases, physical storage is highly unlikely.

Your trust is fundamental to us. We are committed to maintaining the highest standards of data privacy and security while providing you with innovative and effective services.