scOS leverages Amazon Web Services (AWS) computational resources to provide advanced AI capabilities, storage, and website functionality without "reinventing the wheel."
scOS Service Customers
If you're subscribed to an scOS service, your connected devices communicate with our computational resources provided by Amazon Web Services (AWS) via the scOS Intelligence Hub.
Amazon Web Services (AWS)
- Hosts account data, alert records and classifications
- Primary stores:
- Ireland (eu-west-1): main cloud store
- London (eu-west-2): sign-in
- Named processors outside the UK — including Modal Labs, Inc. for alert-candidate video frames — are listed in the Service Privacy Policy. We do not claim that all processing happens in the UK or EEA.
Data Processing Flow
- On the Hub: the Intelligence Hub ingests camera video at the property and can send output actions to connected devices. It does not run the behavioural analytics. Event footage stays on the Hub. If you have opted for an external hard disk, 24/7 recording stays on that disk at the property too. The Hub is compatible with most NVRs.
- Cloud detection: all behavioural analysis runs in our cloud. Short frames used for analysis are processed and then discarded. Alert records are held in AWS Ireland. Alert-candidate video frames may be classified by a named US processor (Modal Labs), as described in the Service Privacy Policy.
- Local archive: event footage (and optional 24/7 recording) stays on the Hub. We cannot search that archive from our offices. There is no scOS cloud library of event video.
The Cloud and Responsibility
There's nothing inherently problematic about cloud computing. The key lies in how companies use and secure these resources. At scOS, we take this responsibility seriously, implementing robust security measures to protect your data.
Future Data Travel
Our goal is to minimize data travel distance and time for efficiency:
- Primary stores: UK and Ireland (AWS London and Ireland)
- Named US processors: disclosed in the Service Privacy Policy; we do not claim UK/EEA-only processing
- We aim to keep primary stores geographically close to users
We may consider developing our own infrastructure in the future. We commit to keeping you informed of any such changes.
Our Ethical Stance
We will always strive to:
- Keep your data geographically close to you
- Utilize high-performance computing resources
- Maintain transparency about our data storage and processing practices
Your trust is paramount, and we're committed to handling your data responsibly and ethically.